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Insurance and Billing Information

UHS will bill claims for services on your behalf to your insurance plan. We do not accept every insurance, so please check with your insurance provider to verify coverage.

We accept:

  • Blue Cross/Blue Shield (PPO/POS)
  • Aetna
  • Cigna
  • United Healthcare
  • Humana
  • UMR
  • Golden Rule
  • Oxford Health

Most insurance companies offer multiple types of plans for each company listed above. Some smaller plans may provide limited benefits. Call the Member Services Department number on the back of your insurance card to verify coverage. UHS cannot accept Medicaid (either in-state and out-of-state plans) or Medicare/ChampVA.

 

Patients (or their insurance subscriber) are responsible for charges not covered by insurance. This may include: office copays, deductibles, co-insurance, non-covered charges, and medications dispensed at the time of your visit. After insurance companies process UHS charges, monthly invoices for outstanding patient balance will be billed to the home address listed in the student's Banner account. 

 


 

Invoices may be paid online with credit card or eCheck:

  

You can also pay by sending check or credit card payment along with the top portion of the statement, to:

 

University of the ²ÝÝ®ÊÓÆµ

Attn: University Health Services

P.O. Box 3160

Andover, MA 01810-0803

 

For questions about UHS and your insurance, please call our billing partner, Medical Healthcare Solutions, at (978) 289-1172.

What to Bring to Your Appointment

Please bring your insurance card, or a picture of the card (front and back), to each UHS appointment. If you have secondary coverage, please bring that card as well.

For Patients Who Are Under-Insured or Not Insured

UHS can offer a self-pay adjustment for students who are under-insured (no coverage benefits in the area, high-deductible plans, etc.) or uninsured. If a student chooses the self-pay option, they must sign a Self-Pay Acknowledgement Form each year. This can apply to services provided either for a one-time visit or for all visits during the academic year.

 

UHS complies with the No Surprises Act, which protects patients from unexpected medical bills for certain services. Uninsured or self-pay patients may request information about expected costs in advance of care. Students may request information about pricing for commons services (with the disclaimer that estimates may be subject to insurance coverage or changes).

No one will be denied services in UHS due to lack of insurance coverage.

Missed Appointments

A $25.00 fee will be charged for anyone missing a UHS appointment. Please make sure to reach out to let us know if you can’t make it or if your appointment needs to be rescheduled.

Important Facts Your Insurance Company Needs to Know

UHS is a medical office. UHS is not classified as an Urgent Care Clinic nor an Emergent Care facility.